Seriously, seriously?? Argh you idiots. Stay out of it, it’s just a matter of bad service, it has nothing to do with racial issue. But if you do get involved, it will be. Can’t you see that? Arghh I’m so frustrated.
I think the main person to blame is the manager. Where was he? How come he was not controlling the situation? If there were not enough chickens, why can’t he inform the customers beforehand?
And as for Perkasa’s comments.. Yes, we should here their side of the story as well. But not through you. Definitely not through you guys. And yes, the staffs are tired. Yes, perhaps they are frustrated too with everyone shouting and being angry at them for the slow service and lack of food. Yes as a human, they have the right to be frustrated and angry as well, it comes naturally. But they are in the service business, they should know that things like being scolded by customers will happen at some point in their working life. And they definitely have absolutely no right to punch and hit a customer just because the customer is complaining about the bad service. That is something that even a 5 year old knows.
As for the customer, perhaps he could have said it a tiny bit nicer than that, leave out the shouting part at least. But then again, saw the video.. I don’t think I heard him saying any bad words. It was just that he was saying it in a very high pitch voice. Which is quite acceptable since he is angry. And I think it would also be acceptable for the staffs to be annoyed as well, but definitely not up to the point of attacking the customer. Again, it is the manager’s fault for not controlling the situation at all. If I were KFC’s management, the manager would be fired first, no doubt.
Perkasa, DAP.. you guys should get the hell out of the issue la. Please laa. The victim himself has already make it a point that it has nothing to do with racial issue, it’s just a matter of bad service, so just why do you still feel the need to get involve??
To be fair though, perhaps the victim shouldn't have made it public in the first place. But I do understand that perhaps he thinks it would serve as a lesson to the hospitality/service industry in Malaysia.
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